Consent to Collection and Processing of Personal Information

Consent to collection and processing of personal information

You may refuse to consent; however, if you refuse to the collection and use of the mandatory information, you will not be able to register for an account.

Types of information collected

Purpose of processing

Retention period
  • Name
  • Surname
  • Email address
  • Profile Pic (if logged in via Social Media)
  • Geo location (based on IP address) 
  • Provide, improve and develop the services
  • Customer service, moderation, verification and related reasons
  • Legal compliance (we may provide to law enforcement in certain cases)
  • Promote safety, security and fraud prevention on and for the services
  • User analytics, optimization and improvement of the platform’s performance and functionality

Life of the user’s account 

Merlin and Fever provide personal information collected from users, as set forth below.  

Name of Recipient

Types of information collected

Purpose and Use of Processing

Retention Period

  • AWS
  • Name
  • Surname
  • Email address
  • Transactions details
  • Service provision and storage (infrastructure)

Life of the user’s account 
  • Payment Service Providers (Stripe and KCP)
  • Name
  • Surname
  • Email address
  • Transactions details
  • Enable connection with payment service providers in order to process payment requests to fulfil our contractual obligations

Life of the user’s account 

Request for deletion of payment method by user
  • Zendesk
  • Name
  • Surname
  • Email address
  • Transactions details
  • Customer care services

Life of the user’s account 
  • Fever Group Companies
  • Name
  • Surname
  • Email address
  • Transactions details
  • Service provision and storage
  • Customer care services
  • Marketing campaign management
  • Fraud prevention

Life of the user’s account 

Merlin transfers personal information collected from users, as set forth below.

Recipient

(Country and contact information)

Date and method of transfer

Items of your personal information to be transferred

Purpose of use by Recipients

Period of Retention of use by Recipient

Merlin Entertainments

(US, data.protection@merlinentertainments.biz)

Transmitted at creation of a Merlin account and from time to time

All data collected by Merlin, as described in the link regarding consent to collection and processing of personal information

Service provision and Storage

Life of the user’s account

Fever
(Ireland, DPO@feverup.com)

Transmitted at creation of an account by accepting both Merlin’s and Fever’s T&Cs, Privacy Policy and from time to time

All data directly collected by Fever, as described in Fever’s Privacy Policy

Service provision and Storage

Life of the user’s account

If you agree to collection and use of personal information for marketing purposes and receiving advertising information, you can receive promotional benefits such as event and discount information, coupons. You have the right not to consent to the collection and use of personal information for marketing purposes and receiving advertising information. However, in case of refusal, it is impossible to provide events and preferential benefits for customers who have consented to the use of information.

Types of information collected

Purpose of processing

Retention period
  • Name
  • Surname
  • Email address
  • Geo location (based on IP address)

Personalised communications and sending advertising information and recommendations including offers and promotions

Life of the user’s account, prior to withdrawal of user’s consent
Health